If you haven’t invested in training your team in a while, then it is time to re-think your strategies. Companies are focusing more time and energy on advancing their employees education. Why is that?
People Want To Be Invested In
Just like you work hard to add value to your customer’s lives, you need to put a focus on your staff as well. They are people, just like the ones you serve. Finding ways to add value to their lives will keep them loyal to you.
It is the same principles you would use for keeping your customers happy and coming back. There is so much that goes into brand loyalty. Getting your staff on board is just as important as getting customers on board.
It Benefits You to Have Highly Trained Staff
Not only is it valuable for the individuals but it benefits you as well.
If you want to keep up with your competition or bridge the gap between yourself and major corporations, you need to have solid training for your staff.
When your employees have the knowledge they need to take their performance to the next level, it benefits you. The more they know, the better your company can function.
What Types of Training Work Best?
Maybe you understand how valuable training your staff is, but you aren’t sure how to go about it. Here are a few methods that work well.
* Shadowing and Hands-On Training- sure, digital training has its place, but hands-on training is very valuable. Having one employee shadow another can provide great information. It allows the employee to ask real-time questions and get more information from someone who knows a lot. After the employee feels comfortable, they can be shadowed by the stronger staff member.
* Find Qualified Experts to Teach- you need to find actual industry experts for training events. Be sure you aren’t bringing in self-proclaimed experts. Look for those that are authorities on the subject. You want to be sure that your staff is getting accurate information.
* Set up Individual Training Sessions- it may make sense to have certain parts of training done in groups. However, individual training sessions are important at times as well. When you get one on one with someone, they will be able to ask the questions they need to without feeling weird around the group. Find ways to invest in each person individually.
Investing in the education of your staff is very important. Education efforts should be a priority to ensure your staff is able to handle your industry and help the company succeed.
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Jackie Neva, Neva Recruiting. Follow us!
Jackie Neva ~ 952-934-4100
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